Privacy Policy | Locksmith Alliance Ltd

1. Who We Are

Locksmith Alliance Ltd (“we”, “us”, “our”) is the data controller responsible for your personal data. We are registered in England and Wales. Our registered address is 63 Lynmouth Avenue, Chelmsford, Essex, CM2 0TR.

If you have any questions about this policy or how we handle your data, please contact us at info@locksmithalliance.co.uk or call 07500 582013.

2. What Data We Collect

We collect the following personal data when you contact us or use our services:

Identity data: your name
Contact data: phone number, email address, and postal address or postcode
Job data: details about your lock, door, or security issue
Technical data: IP address, browser type, and pages visited (via anonymised analytics)
Transaction data: details of services provided and payment (handled securely)

We do not collect any special categories of personal data and we do not collect data from children under 16.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry and provide a quote
To schedule and deliver locksmith services at your property
To send a follow-up to confirm your satisfaction with our work
To comply with our legal and regulatory obligations
To improve our website and services (anonymised data only)

We will only use your data for the purpose for which it was collected. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract performance: processing necessary to carry out the services you have requested
Legitimate interests: responding to enquiries and following up on completed jobs
Legal obligation: where we are required by law to process data
Consent: where you have given explicit consent (e.g. marketing communications)

5. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes it was collected. Typically:

Enquiry data: up to 12 months from last contact if no job is placed
Customer records: up to 7 years from completion of the service (for legal and insurance purposes)
Financial records: 7 years as required by HMRC

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Sub-contracted engineers who attend your property to carry out the work
IT and software providers who support our business systems (under data processing agreements)
Legal authorities where required by law

All third parties are required to process your data in accordance with UK GDPR.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request erasure of your data (“right to be forgotten”)
Restrict or object to processing of your data
Data portability (receive your data in a machine-readable format)
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@locksmithalliance.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses essential cookies only — those strictly necessary to make the site function. We do not use advertising or tracking cookies. If we introduce analytics in future, we will update this policy and obtain your consent where required.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or disclosure. Access to personal data is restricted to those who need it to perform their role.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this privacy policy or your personal data, please contact:

Locksmith Alliance Ltd
63 Lynmouth Avenue, Chelmsford, Essex, CM2 0TR
Email: info@locksmithalliance.co.uk
Phone: 07500 582013